Certified Service Manager (CSM)

Certified Service Manager (CSM)

This is a valuable examination for those who serve as managers, owners or department heads of service businesses such as electronics, computer, communications and appliance repair facilities. Several of the topics covered in this examination include: manager responsibilities and objectives, personnel profiles and job descriptions, team building, training, hiring and employment laws, employee compensation systems, customer relations policies and skills, service policies, service/production area development, test equipment needs and procurement, financial and parts department management, warranties and risk of liability, contract negotiation, vehicle procurement and maintenance, association memberships/involvement, quality systems, security, safety/osha, and project management.

Additional Information

  • FREE retake! ETA allows one free retake with all ETA certification exams after a 30-day waiting period. (This does not apply to FCC exams.) Retakes must be completed within one year of the first exam session.

CSM Exam Info

Price: $150
Type of Certification: Stand-Alone
Maintenance Required: No
Certification Term: Lifetime
Hands-On Required: No
Questions on Exam: 100
Passing Score: 75%
Time Allowed to Test: 2 hours